California Fertility Clinic Privacy Policy

This Privacy Policy sets out how California Fertility Clinic’s website uses and protects any information that you provide when you use our website. California Fertility Clinic's website is committed to protecting your privacy. When we ask you to leave certain information by which you can be identified when using our website, you can be sure that it will only be used in accordance with this statement.

Information We Collect and Use

We collect personal information that you voluntarily provide and consent to share when you:

• Fill out a form on our website (e.g., contact forms, consultation requests, or application submissions).
• Communicate with us via email, phone, or SMS.
• Interact with our advertisements, social media pages, or other digital platforms.

Note: Our website does not collect or process any medical or health information. Any medical data is collected only during in-person consultations or through patient intake forms at our clinic, in compliance with HIPAA standards.

The types of information we may collect include:

• Personal Identifiers: Name, email address, phone number, mailing address.
• Inquiry and Consultation Details: Information you provide regarding your fertility care interest.
• Marketing and Communication Preferences: Your consent to receive emails, SMS updates, and promotional offers.
• Technical Data: Device information, IP address, and analytics data collected through tools like Google Analytics.

We need this information to understand your needs and provide you with a better service, especially for the following reasons:

• Data Storage for Internal Use: We securely store the data you provide for internal purposes.
• Improving Services: We may use the information to improve our services.
• Promotional Communications: With your consent, we may occasionally send promotional email messages about special offers or relevant information. You can opt out at any time using the unsubscribe link in each email. All visitors who signed up to receive the newsletter have the option to unsubscribe from the receiving list in each newsletter they receive at their email address.
• Market Research: We may use your data to contact you for market research purposes via email, telephone, fax, or mail. This information may also be used to customize our website according to your interests.
• Analytics: We use Google Analytics 4 (GA4) to collect information about your use of our website. This includes data such as pages visited, time spent on the site, and interactions with our content to improve user experience and performance.
• Google Ads and Meta Advertising: We use Google Ads and Meta advertising (Facebook and Instagram) to reach our audience with targeted advertising. These platforms may collect data such as your IP address, browsing behavior, and interests to serve relevant ads. For more information on how Google and Meta collect and process data, please refer to their privacy policies:
  • Google Privacy Policy
  • Meta Privacy Policy

Consent Mode

To comply with privacy regulations, we use Google’s Consent Mode and Cookiebot to manage data collection based on your consent preferences. When you visit our website, you will be prompted to provide consent for the collection of analytics data and other types of cookies. Depending on your choices, GA4 and other services may adjust the type and amount of data they collect.

Managing Your Consent

We use Cookiebot to manage your consent preferences for cookies and data collection. You can manage your consent preferences at any time through our cookie consent banner or settings page. These preferences allow you to grant or withdraw consent for analytics data collection.

Third-Party Services

• Google Analytics 4 (GA4): For more information on how Google collects and processes data, please refer to Google’s Privacy Policy
• reCAPTCHA: We use Google reCAPTCHA to protect our website from spam and abuse. The information collected by reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Security

We are committed to keeping your information secure. To prevent unauthorized access or misuse, we use appropriate physical, electronic, and managerial procedures to protect and secure the data we collect online. We use a GoGetSSL certificate to ensure secure communication by encrypting all data you leave and download on the pages of our website.

Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, we will promptly notify you as required by applicable privacy laws, including the California Consumer Privacy Act (CCPA). Notifications will include details of the breach, the type of information affected, and the steps you can take to protect yourself. We will also report the breach to the appropriate regulatory authorities as required.

HIPAA Compliance

As a healthcare provider, California Fertility Clinic complies with the Health Insurance Portability and Accountability Act (HIPAA) when handling any protected health information (PHI) collected through our services. Please note that our website does not collect or process medical information. While our website is primarily used for general inquiries and appointment requests, any medical information collected during consultations or through patient intake forms will be protected following HIPAA standards. Patients can request access to their health records, corrections, or additional privacy measures by contacting our office directly.

Data Retention Periods

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

SMS and Communication Preferences

Opt-In Process & Message Types

By providing your phone number and explicitly opting in, you consent to receive SMS updates from California Fertility Clinic regarding your inquiry or application. Messages may be sent from +1 (323) 525-3377. Message frequency may vary, and messages may include appointment reminders, application updates, important notifications, and relevant opportunities related to surrogacy or egg donation.

Compliance with 10DLC and Toll-Free SMS Registration

California Fertility Clinic complies with U.S. regulations regarding SMS messaging, including 10DLC registration for A2P (Application-to-Person) messaging on local numbers and Toll-Free Messaging Verification for toll-free SMS traffic. By opting in, you acknowledge and agree to receive messages from both our local (10DLC-registered) and toll-free numbers, in accordance with carrier compliance requirements.

How to Opt-Out of SMS & Emails

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Messages may be sent from +1 (323) 525-3377. Once you opt out, you will receive a confirmation message stating: "You have successfully opted out of messages from California Fertility Clinic. You will receive no further messages. For assistance, reply HELP." To opt out of email communications, you can submit a request through our Contact Form or click "Unsubscribe" at the bottom of any email.

Help & Support

If you need assistance, reply HELP or contact us at +1 (323) 525-3377.

Message & Data Rates Disclaimer

Standard message and data rates may apply depending on your mobile carrier.

Privacy & Data Sharing Assurance

We do not sell, trade, or share customer information with third parties for marketing or advertising purposes. Customer data is strictly used for the services explicitly consented to by the user.

• No Third-Party Sharing for Marketing: Customer information is never shared with third parties or affiliates for marketing or promotional purposes.
• SMS Opt-In Data Protection: All sharing referenced in this policy excludes SMS opt-in data and user consent records. Phone numbers provided for SMS messaging are never shared, sold, or used for purposes outside the scope of the stated service.
• Regulatory Compliance:We adhere to all applicable U.S. regulations, including 10DLC (A2P messaging), Toll-Free Messaging Verification, and the Telephone Consumer Protection Act (TCPA) to ensure compliant handling of customer SMS data.

Links to Other Sites

Our website may contain links to other websites. However, after you leave our website by clicking on one of these links, you should be aware that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide when visiting those pages. Such sites are not governed by this statement. You should be careful and look at the Privacy Policy that applies to the website you visit.

Changes to This Policy

California Fertility Clinic may change these rules from time to time by updating this page. We advise you to check this page from time to time to ensure that you agree with any changes.

This Privacy Policy is available on our website and linked in all forms where we collect personal information, including our contact and application forms.

Your Rights

You have the right to access, correct, or delete your personal data. While Cookiebot manages your consent preferences automatically, you can contact us directly for any additional requests or questions regarding your data. If you wish to exercise these rights or have any questions about our data practices, please contact us. We will respond to your request within the timeframes required by applicable privacy regulations.

To request updates, corrections, or deletions of your personal data, please submit a request through our Contact Form. We will process your request within the timeframes required by applicable privacy laws.

GDPR Compliance

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). These include:

• Right to Access: You have the right to request access to your personal data and obtain information about how it is processed.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.
• Right to Data Portability: You have the right to request the transfer of your personal data to another organization, or directly to you, under certain conditions.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions.
• Right to Withdraw Consent: You have the right to withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights or for any additional requests, please contact us. We will respond to your request within the timeframes required by GDPR.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include:

• Right to Know: You have the right to know what personal information is collected, used, shared, or sold. You can request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
• Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights or for any additional requests, please contact us. We will respond to your request within the timeframes required by CCPA.

Location and Jurisdiction

California Fertility Clinic is located in Los Angeles, California, USA. All data collection, storage, and processing activities are conducted in accordance with the applicable laws of the State of California and the United States.